Customer Service Policy

This customer service policy standardizes all consultation, after-sales, order problem and cooperation support services provided by pandorasale.it.com for global customers. All service rules apply to every user who browses, purchases products or sends inquiry emails via our official mailboxes.

All customer service demands can be submitted through our exclusive dedicated email address support@pandorasale.it.com, which serves as the core channel for order consultation, return refund application, shipping problem feedback and product advice. Our customer service team checks and replies to all valid emails on working days, with guaranteed reply feedback within 24 hours for general shopping questions.

Our customer service team provides full-cycle shopping support covering all links of pandorasale.it.com platform: pre-purchase product style, customization and discount consultation; order processing, shipping tracking and logistics problem handling; 60-day free return and 5-10 day refund progress inquiry; complaints about product quality and shopping experience; platform function feedback and optimization suggestions.

For conventional consultation questions about jewelry styles, summer sale discounts and free shipping policies, our team will send complete and clear reply content within 24 working hours. For complex demands including return verification, refund progress tracking and abnormal order processing, we will follow up your case continuously and send regular progress updates via support@pandorasale.it.com until your problem is fully resolved.

Our customer service only handles business related to shopping experience on pandorasale.it.com. Media cooperation inquiries need to be sent to press@pandorasale.it.com, and wholesale bulk purchase cooperation demands shall be submitted to wholesale@pandorasale.it.com separately, which will be processed by our dedicated professional teams respectively.